Most common questions

Shipment

  • If I am not at home, what will happen to my package?

    If you're not at home, the postman will leave a note at your house, so you can pick it up at your local post office.

    Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office. You can contact us any time for the track & trace code if necessary.

    Please ask your neighbours as well, because sometimes the postman delivers a package there.

    Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.

  • Why have I not received my order yet?

    You can see when and if your order is send in your order overview. When the postal services gives us a tracking number you can also find this with your order information.

    The delivery times on our website are just an indication, there could be many reasons for delays most of them pretty harmless: holidays, traffic problems, etc.

    If you have not received the package on time please check your local post-office first before contacting us. Sometimes the postman also leaves your package at your neighbours.

  • Will my package be sent discretely?

    Yes all packages are sent discretely, it will look like any other package. Only your address and a return address are visible on the outside.

  • Can I Track & Trace my package?

    Some of our packages are sent with a traceable service and can therefore be traced online. This service is not available for all packages that we send. The following websites can provide you with more information on the whereabouts of your package:

    Netherlands
    TNT track and trace

    -Registered packages-

    Most registered packages can be traced throughout the whole world, check: Track-trace.com to see if your country is supported. Packages are sent registered when the total amount exceeds a certain value and can be recognized by first letters: RR and ending on NL.

Order

  • How can I cancel my order?

    Until 1 hour after you made the order you can cancel it yourself. Login to our website, and click on "cancel order" in your order overview. If this does not work, please contact us as soon as possible via the contact form. We can cancel it for you then. Please do not forget to mention the order code.

  • Why is the minimum order amount 15 euros?

    The minimum order amount is 15 euros to cover our shipping and handling costs. For every order it takes some work to prepare and pack everything.
     

About a payment

  • Can I send cash?

    You can pay cash in Euros, US dollars or British Pounds. Please send the payment in an envelope to:

    Amsterdamshops
    Postbus 59
    3958 ZV Amerongen
    The Netherlands.


    The minimal amount for cash payments is 25 Euro, excluding shipping costs.

    For other payment options please have a look at our Payment information page.

    Important note: Sending cash is at your own risk. Consider sending it by registered mail. We advise you to send it in a medium sized envelope without coins or any other signs that reveal the contents of the envelope.

  • Can I pay with Paypal?

    Unfortunately, at this moment we cannot accept PayPal payments.

    There are several other payment methods to choose from. Check the payment information page and click on the payment method you would like to use.

Products

  • Is this product allowed in my country?

    As is stated in our terms & conditions: The products must be legal in the country you order from. All products we sell are legal in Holland, however we cannot check the legal status of a product in every single country. It is your responsibility to check the legal status of a product.

    We cannot provide you with any information about how strict the customs of your country are. The laws and rules change quickly and we cannot keep the website up to date regarding this subject. We are very sorry about this.

  • There is something wrong with the product you sent me, can I send it back?

    The following products cannot be returned for hygiene or other reasons (only in some cases exchanges are possible):

  • Fresh and natural products that spoil quickly.

Language

  • In what language can I email Customer Support?

    We can answer your emails in English, German and Dutch.

    Please note that emails in German cannot always be answered right away, so if you want a quick answer we advise you to contact us in English or Dutch.

Website

  • Do you have a shop in Amsterdam?

    No, we do not have a store in Amsterdam. No to keep the prices the lowest on the internet we only work online.

  • I forgot my password

    If you forgot your password we can email you a new password. You can request this new password by clicking at the login page on: Forgot password. We will ask you for your email address and your zip code and will send you an email with your new password.

    If you do not get this email it’s always good to check your spam box. If it's not there please contact our customer support.

  • Your website does not work? Cookies in browser?

    Our website does not function correctly if your browser does not accept cookies.

    Please enable the cookies in `Internet options` of your browser (Internet Explorer, Firefox etc.). This way you can put products in your cart.

    In Internet Explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Amsterdamshops website to function correctly.

    Another source for this problem could be a firewall like ZoneAlarm. Please adjust your privacy settings in this Firewall before using the website.

  • Why is my email not answered?

    If for some reason you do not receive emails from us please check your spambox to see if our email ends up there.

    We try to answer all emails within 24 hours after receiving. Please keep in mind that Amsterdamshops is closed in the weekend so any email sent on Friday will be answered on Monday.

Bank details

  • What are your Dutch bank details?

    This is the information you need:

    Please do not forget to mention your full name and order code.

    Dutch ING bank account:
    Account number: 719357
    IBAN: NL17INGB0000719357
    SWIFT / BIC: INGBNL2A


    Owner account:

    Amsterdamshops
    Postbus 799
    3900AT Veenendaal
    The Netherlands

    Address Bank:

    ING Amsterdam
    Postbus 1800
    1000BV Amsterdam
    The Netherlands

    Important remarks:
    Use the 'our cost' option, we cannot ship orders if we do not receive the full payment. You need to pay for all the transfer costs. Amsterdamshops will not pay these costs.

My account

  • Can I change my email address?

    Yes. After logging in, go to [My Account] and click on [Edit Profile]. Here you can set a new email address. A confirmation will be sent to your new address to verify it. Click on the link in the verification email to activate the new email address.

    If you want to unsubscribe to our newsletter please click on unsubscribe at the bottom of any newsletter you receive from us.

  • I am not able to login

    Our website does not function correctly if your browser does not accept cookies.

    Please enable the cookies in the internet options of your Internet browser. This would probably fix your login problem.

    In Internet Explorer click on Tools ; Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Amsterdamshops website to function correctly.

    If you forgot your password, you can get a new one through our website. You can do this by trying to login. then there is the option "forgot password". Click on that and a new password will be send to you.

    If the problem persists: sometimes it helps to remove all cookies and restart the browser.